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Subscription Terms

Apni Tokri – Prepaid Delivery Plans

Last updated: 5 November 2026

These Subscription Terms govern the purchase and use of prepaid delivery plans offered by Apni Tokri. By purchasing or activating a subscription, the customer agrees to these terms, along with the applicable Terms and Conditions, Refund and Cancellation Policy, and Shipping and Delivery Policy published on the website.

1. Subscription Plans

Apni Tokri may offer prepaid plans with a fixed number of scheduled deliveries.

The available plans may include:

  • 7-Delivery Plan: 7 successful deliveries.

  • 15-Delivery Plan: 15 successful deliveries.

  • 30-Delivery Plan: 30 successful deliveries.

The price, included deliveries, applicable products, delivery conditions and other plan-specific details will be displayed before payment.

The number of deliveries purchased represents the delivery entitlement included in the plan. It does not necessarily mean that all deliveries must occur within the same number of consecutive calendar days.

2. Subscription Activation

  1. Customers must complete payment using an available payment method.

  2. A subscription becomes active only after successful payment verification by Apni Tokri.

  3. A pending, failed or unverified payment does not constitute an activated subscription.

  4. Customers should not purchase a second subscription for the same transaction while the original payment is still being verified.

  5. The purchased plan details and applicable conditions will be recorded against the customer's subscription.

3. Delivery Credits and Completion

Each subscription includes a fixed number of delivery entitlements.

  1. One delivery credit is consumed only when the corresponding subscription delivery is successfully completed and marked as delivered.

  2. Creating a delivery schedule, generating a basket, confirming a basket or creating an order does not by itself consume a delivery credit.

  3. A successfully completed delivery consumes one credit.

  4. A skipped delivery does not consume a credit.

  5. An approved pause does not consume a credit.

  6. A failed, pending or cancelled delivery does not automatically count as a successful delivery.

  7. Delivery reversals or corrections will be handled according to the actual delivery record and applicable refund or adjustment rules.

Customers can refer to their subscription account for the available delivery information and remaining delivery entitlement.

4. Delivery Schedule

  1. Delivery dates are generated according to the selected plan and its schedule.

  2. Available delivery dates and delivery slots are subject to operational availability and capacity.

  3. Delivery dates may be extended when a customer uses an eligible skip or pause option.

  4. The schedule may be adjusted where necessary because of operational disruptions, product availability or circumstances beyond reasonable control.

  5. Apni Tokri will communicate material changes through available customer communication channels.

A plan's original calendar duration must not be interpreted as automatic forfeiture of unused delivery credits. Purchased delivery entitlements remain valid until fulfilled, subject to applicable law and the terms of the purchased plan.

5. Skipping a Delivery

Customers may skip an eligible scheduled delivery using the skip option available in their account.

  1. Skip requests must be submitted before the applicable cutoff time.

  2. The cutoff time and maximum permitted skips will be governed by the selected plan's displayed conditions.

  3. A skipped delivery does not consume a delivery credit.

  4. Where carry-forward is supported by the selected plan, the skipped delivery entitlement will be scheduled for a later eligible delivery date.

  5. A skip request cannot be guaranteed after the applicable cutoff time.

  6. Once a delivery has entered a locked or fulfilment stage, the skip option may no longer be available.

Customers should verify the updated delivery schedule after submitting a skip request.

6. Pausing a Subscription

Where the pause facility is available for a plan, customers may request a temporary pause through their account.

  1. Customers may select an eligible pause start date and intended resume date.

  2. A single pause request cannot exceed 30 consecutive calendar days.

  3. Pause requests are subject to the plan's eligibility conditions and applicable notice requirements.

  4. A pause does not consume delivery credits.

  5. Unfulfilled delivery entitlements remain available after the pause.

  6. The delivery schedule will be adjusted to account for the approved pause period.

  7. Customers may request early resumption where the option is available.

  8. The actual resumption date and revised schedule will be reflected in the subscription account.

A pause does not automatically mean that already confirmed or locked deliveries can be cancelled. Customers should review the applicable cutoff information before submitting a pause request.

7. Product Selection and Basket Customisation

Where product selection or basket customisation is supported:

  1. Customers may select or customise products within the options and limits available for their plan.

  2. Applicable selection deadlines will be displayed in the subscription interface.

  3. Product prices, quantities and available options are subject to the plan's applicable rules.

  4. Inventory availability may change before fulfilment.

  5. An unavailable product will not be silently replaced with a different product.

  6. Where a product cannot be supplied, the applicable substitution, adjustment or refund process will be followed and communicated to the customer.

Customers should review their basket and confirm their selections before the applicable deadline.

8. Delivery Attempts and Customer Availability

Customers are responsible for providing a complete and accurate delivery address and ensuring that the delivery location is accessible.

If delivery cannot be completed because of an incorrect address, customer unavailability, inability to access the delivery location or another customer-related issue:

  1. Apni Tokri may contact the customer to coordinate delivery.

  2. Re-delivery, rescheduling or other adjustments will depend on operational feasibility.

  3. Any applicable additional delivery charges or adjustments will be communicated to the customer.

  4. The delivery will not be treated as successfully completed merely because a delivery attempt was made.

Any decision regarding whether a failed delivery consumes an entitlement will be based on the actual delivery outcome, applicable policy and customer-facing terms. A customer must not be charged twice for the same delivery entitlement.

9. Payment and Additional Charges

  1. Subscription prices will be displayed before payment.

  2. Customers must pay the amount shown at checkout.

  3. Any additional charge must be disclosed before the customer is asked to pay it.

  4. No additional subscription payment will be charged merely because eligible skips or approved pauses extend the delivery schedule.

  5. Additional purchases or services outside the purchased subscription may be charged separately after customer confirmation.

  6. Payment gateway processing and verification are subject to the applicable gateway's procedures.

10. Cancellation and Refunds

Subscription cancellation and refunds are governed by the Apni Tokri Refund and Cancellation Policy and applicable consumer-protection laws.

  1. Customers should review the cancellation and refund conditions before purchasing.

  2. Refund eligibility may depend on the subscription's activation status, deliveries already completed and the nature of the cancellation request.

  3. A completed delivery cannot be treated as an undelivered service merely because the customer later requests cancellation.

  4. Refunds for eligible undelivered services will be evaluated according to the applicable policy and law.

  5. Refund requests and their status may be communicated through the registered contact details or customer account.

  6. Any applicable deductions must be disclosed and must be legally permissible.

No provision in these terms removes a customer's statutory consumer rights.

11. Subscription Expiry and Unused Deliveries

A subscription is based on the number of purchased delivery entitlements.

Unused delivery entitlements must not be automatically treated as consumed merely because the original calendar schedule has passed.

Where a schedule requires extension due to eligible skips, approved pauses or operational adjustments, the remaining delivery entitlements will be handled according to the applicable plan conditions.

Any exceptional restriction, cancellation or closure of a subscription must comply with applicable law and the refund policy.

12. Customer Responsibilities

Customers are responsible for:

  • Providing accurate contact and delivery information.

  • Maintaining access to their registered account.

  • Reviewing delivery dates, baskets and selection deadlines.

  • Submitting skip and pause requests within applicable deadlines.

  • Ensuring someone is available to receive deliveries.

  • Reporting incorrect charges, missing items or delivery issues promptly.

  • Keeping payment and account information secure.

13. Service Availability and Operational Disruptions

Apni Tokri will make reasonable efforts to provide the services described in the selected plan.

Delivery schedules may be affected by weather, transport disruptions, local restrictions, inventory shortages, technical problems or other circumstances beyond reasonable operational control.

Where a disruption affects a scheduled delivery, Apni Tokri will communicate the applicable rescheduling, adjustment or refund arrangements.

14. Changes to Subscription Terms

Apni Tokri may update these terms to reflect changes in services, operating procedures, legal requirements or subscription features.

Material changes affecting existing subscriptions will be communicated appropriately. Changes will not be used to unfairly remove delivery entitlements already purchased by customers.

15. Customer Support and Complaints

For subscription-related questions, delivery issues, payment concerns or complaints, customers may contact:

  • Email: support@apnitokri.in

  • Phone: +91 94070 05023

  • Website: Apni Tokri – Customer Support

Customers should provide their registered mobile number and subscription or order reference when requesting assistance.

16. Applicable Law and Consumer Rights

These terms are subject to the laws of India, including applicable consumer-protection and e-commerce requirements.

Nothing in these terms is intended to limit rights or remedies available to customers under applicable law.

17. Acceptance of Terms

By purchasing or activating a subscription, the customer confirms that they have reviewed and accepted these Subscription Terms and the applicable policies published by Apni Tokri.

Apni Tokri

Har Ghar Ki Taazgi

support@apnitokri.in
+91 94070 05023