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Shipping and Delivery Policy

Last Updated: 4 November 2026

At Apni Tokri, we aim to deliver fresh vegetables, fruits, ready-cut products and pantry essentials conveniently to your doorstep. This policy explains our delivery areas, charges, timelines and related conditions.

1. Delivery Locations

  • We currently provide delivery services in selected areas of Indore, Madhya Pradesh.

  • Delivery availability depends on your location and PIN code.

  • You can check whether your address is serviceable by entering your PIN code on our website.

  • We reserve the right to update our delivery coverage from time to time.

2. Delivery Charges

  • Applicable delivery charges will be displayed during checkout before you confirm your order.

  • Delivery charges may vary depending on your delivery location and order value.

  • Any applicable free delivery offers or promotional benefits will be displayed on the website.

  • No additional delivery charge will be applied without being communicated to the customer during checkout.

3. Order Processing and Delivery Time

  • Orders are processed after successful order confirmation.

  • Estimated delivery dates or time slots, where available, will be displayed during checkout or communicated through order notifications.

  • Delivery timelines are estimates and may vary depending on order volume, product availability, weather conditions and operational circumstances.

  • We make reasonable efforts to deliver orders within the communicated timeframe.

4. Delivery Address and Customer Availability

  • Customers must provide a complete and accurate delivery address and active contact number.

  • Please ensure someone is available to receive the order at the specified delivery address.

  • If the customer is unavailable, unreachable or has provided an incorrect address, delivery may be delayed or unsuccessful.

  • Additional delivery attempts or charges, where applicable, will be communicated to the customer.

5. Fresh and Perishable Products

  • Vegetables, fruits and ready-cut products are perishable and should be checked promptly upon delivery.

  • Customers are advised to inspect their order upon receipt.

  • Any damaged, spoiled, incorrect or missing product should be reported to customer support as soon as possible.

  • Such complaints will be handled according to our Refund and Cancellation Policy.

6. Delayed or Unsuccessful Deliveries

Delivery may occasionally be affected by circumstances beyond our reasonable control, including:

  • Heavy rain or adverse weather conditions.

  • Traffic congestion or road restrictions.

  • Unexpected operational delays.

  • Temporary product availability issues.

  • Incorrect or incomplete delivery information.

If we are unable to fulfil an order, we will communicate the issue and provide an appropriate resolution.

7. Order Tracking and Notifications

  • Customers may check their order status through the My Orders section of their account, where available.

  • Order-related updates may also be communicated through registered contact details.

  • Please ensure your registered mobile number and email address are correct.

8. Contact Us

For any questions, order-related assistance, delivery issues or complaints, please contact our customer support team.

Apni Tokri Customer Support

Email: support@apnitokri.in

Phone / WhatsApp: +91 94070 05023

Customer Support: https://apnitokri.manconnect.club/support.php

Please mention your order number when contacting us so that we can assist you faster.

Apni Tokri reserves the right to update this Shipping and Delivery Policy when required. Any updated policy will be published on this page.