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Refund and Cancellation Policy

Last Updated: 4 November 2026

At Apni Tokri, we carefully select, pack and deliver fresh vegetables, fruits, ready-cut products and pantry essentials to our customers. Since most of our products are perishable and prepared specifically for customer orders, we follow a limited refund and cancellation policy.

1. General Refund Policy

Generally, orders once processed, packed or dispatched are not eligible for cancellation or refund.

We do not offer refunds for reasons such as:

  • Change of mind after placing an order.

  • Ordering the wrong product or quantity by mistake.

  • Customer no longer requiring the product.

  • Minor variations in the size, shape, colour or appearance of natural fruits and vegetables.

  • Customer being unavailable to receive the delivery.

  • Incorrect delivery address or contact information provided by the customer.

Please review your cart and order details carefully before completing your purchase.

2. Cases Where We May Offer a Resolution

We understand that genuine issues can occasionally occur. Please contact us if:

  • You receive a damaged or spoiled product.

  • You receive a product different from what you ordered.

  • An item is missing from your order.

  • The delivered product has a significant quality issue.

  • You are charged more than once for the same order.

  • Your payment is successful but the order is not confirmed.

After reviewing the complaint and supporting evidence, Apni Tokri may offer an appropriate resolution, such as:

  • Replacement of the affected product.

  • Store credit for a future purchase.

  • Refund of the affected item's amount, where appropriate.

The resolution will depend on the nature of the issue and product availability. We do not guarantee a full-order refund for an issue affecting only one item.

3. Reporting a Product Issue

Customers should report damaged, spoiled, incorrect or missing items as soon as possible, preferably within 2 hours of delivery.

To help us investigate, please provide:

  • Your order number.

  • Clear photographs or videos of the affected product, where applicable.

  • A brief description of the issue.

Complaints reported after the above period may be more difficult to verify. However, genuine complaints will be reviewed on their merits and applicable consumer rights will be respected.

4. Order Cancellation

  • Customers may request cancellation before the order enters processing or packing.

  • Once an order has been processed, packed or dispatched, cancellation may not be possible.

  • Apni Tokri reserves the right to cancel an order due to stock unavailability, operational issues, delivery restrictions or other valid reasons.

  • If Apni Tokri cancels an order after receiving payment, the amount paid for the cancelled order will be refunded.

5. Refund Processing

Where a refund is approved:

  • Refunds will generally be initiated to the original payment method.

  • Processing time may depend on the payment gateway and customer's bank.

  • Any approved refund will be communicated to the customer.

  • Refunds for individual affected items may be limited to the value of those items.

6. Subscription Orders

For subscription plans:

  • Cancellation, pause, skip and refund requests are subject to the applicable subscription plan terms.

  • Already prepared, packed or dispatched subscription deliveries may not be eligible for cancellation.

  • Any eligible refund or adjustment will be evaluated according to the subscription terms and applicable consumer rights.

7. Contact Us

For refund, cancellation or product-related complaints, please contact:

Apni Tokri Customer Support

Email: support@apnitokri.in

Phone / WhatsApp: +91 94070 05023

Support : https://apnitokri.manconnect.club/support.php

Please mention your order number when contacting our support team.

Important: Nothing in this policy is intended to exclude or restrict any consumer rights available under applicable Indian laws.